Feedback & Support
Thank you for using iPlay! We highly value user feedback and suggestions. If you encounter any problems, discover bugs, have feature suggestions, or any other feedback during use, please feel free to contact us through the following methods.
📧 Email Feedback
This is the most direct way to contact us, suitable for detailed problem descriptions or suggestions.
- Email Address: [email protected]
- Applicable Scenarios:
- Detailed problem descriptions and error reports
- Feature suggestions and improvement ideas
- Business cooperation inquiries
- Privacy-related issues
Suggested Email Format:
Subject: [Issue Type] Brief Description
Body:
1. Platform and Version:
- Platform: Windows/macOS/iOS/Android
- Version:
- Device Model:
2. Problem Description:
[Describe the problem in detail]
3. Reproduction Steps:
[If it's a bug, provide reproduction steps]
4. Expected Behavior:
[What is the expected normal behavior]
5. Screenshots or Logs:
[If necessary, attach screenshots or error logs]💬 Telegram Community
Join our Telegram channel to exchange experiences with other users and get the latest updates.
- Telegram Channel: @iPlayClient
- Applicable Scenarios:
- Quick usage questions
- Exchange experiences with other users
- Get latest version release notifications
- Participate in feature voting and discussions
🐛 GitHub Issues
If you are a developer or have a technical background, we recommend using GitHub Issues to submit problems.
- GitHub Repository: github.com/saltpi/iPlay
- Applicable Scenarios:
- Submit detailed bug reports
- Feature requests and suggestions
- View known issues and development progress
- Participate in technical discussions
Issue Submission Tips:
- Search for existing related issues before submitting
- Use a clear title to describe the problem
- Provide detailed environment information and reproduction steps
- If possible, attach screenshots or logs
- Use appropriate labels (Bug, Enhancement, Question, etc.)
📱 App Store Reviews
Rate and review us in the app stores to help more users discover iPlay.
Windows Platform
iOS/macOS Platform
Android Platform
XBox Platform
📝 Feedback Type Guide
Bug Reports
If you find software issues or errors, please provide the following information:
- Platform and Version: Device type and iPlay version you're using
- Problem Description: Clearly describe the problem
- Reproduction Steps: Detail how to reproduce the issue
- Expected Behavior: Explain the expected correct behavior
- Actual Behavior: Describe what actually happened
- Screenshots or Videos: If possible, provide visual evidence
- Log Files: If there's a crash or error, provide relevant logs
Feature Suggestions
If you have ideas for new features or improvements:
- Feature Description: Clearly describe your suggested feature
- Use Case: Explain what problem this feature solves
- Expected Effect: Describe the effect after implementation
- Priority: Indicate how important this feature is to you
Usage Questions
If you encounter uncertainties during use:
- Question Description: Explain what you want to achieve
- Current Operations: Describe methods you've tried
- Difficulties Encountered: Explain where you faced challenges
⏱️ Response Time
- Email Feedback: Usually replied within 1-3 business days
- Telegram: Community members may reply anytime, developers check regularly
- GitHub Issues: Depending on priority, usually replied within 1-5 business days
- App Store Reviews: We check regularly and reply when possible
🌟 Contributing
We welcome all forms of contributions:
- Code Contributions: iPlay Android version is open source on GitHub, welcome to submit Pull Requests
- Documentation Improvements: Help improve documentation, provide translations
- Issue Reporting: Report bugs, provide suggestions
- Community Support: Help other users in the Telegram group
- Promotion: Recommend iPlay to friends, share on social media
🔒 Privacy Commitment
We promise:
- Your feedback information is only used to improve the product
- We won't share your contact information with third parties
- Information can be deleted upon your request after issues are resolved
- For detailed privacy policy, please see Privacy Policy & License
💡 Tips
To get help faster, we suggest:
- Be Detailed: Provide as much detailed information as possible
- Choose the Right Channel: Select appropriate feedback method based on issue type
- Check Documentation: Review usage documentation and FAQs first
- Search Known Issues: Search for similar issues on GitHub or in the community
- Be Polite: Friendly communication makes it easier to get help
Thank you for your support! Every feedback helps make iPlay better! 🎉